Frequently Asked Questions

1 How quickly will my tea arrive in Bulgaria?

We offer standard shipping to Bulgaria within 7-10 business days and express delivery within 3-5 business days. Orders are processed the same day and packed with care to preserve the quality and aroma of your tea. Shipping costs vary based on order size and delivery speed selected at checkout.

2 What makes authentic Chinese tea different from regular tea?

Authentic Chinese tea is grown in specific regions using traditional methods passed down for centuries. These teas undergo careful processing to preserve their unique flavor profiles, aromas, and natural compounds. Each variety—whether Oolong, Green, White, or Pu-erh—has distinct characteristics that reflect its origin, elevation, and harvesting time. Our teas are sourced directly from trusted farms in China.

3 How should I store Chinese tea to keep it fresh?

Store your tea in an airtight container away from direct sunlight, heat, and strong odors. Keep it in a cool, dry place ideally between 15-25°C. Glass jars with sealed lids work well, or use the original packaging if it's resealable. Avoid storing tea in the refrigerator unless it's a delicate white tea in an airtight container. Properly stored tea can maintain its quality for months or even years depending on the type.

4 What is the best water temperature for brewing tea?

Different teas require different temperatures. Green tea is best at 70-80°C to prevent bitterness. White tea: 70-75°C. Oolong tea: 85-95°C. Black tea and Pu-erh: 90-100°C. Using water that is too hot can damage delicate teas and create unpleasant flavors. Using water that is too cool may result in weak, under-extracted tea. A thermometer or electric kettle with temperature control helps achieve perfect brewing results.

5 Can I reuse the same tea leaves multiple times?

Yes! Quality loose-leaf Chinese teas can be steeped multiple times—often 5 to 10 infusions depending on the type and quality. Each steeping reveals different flavor layers. Oolong and Pu-erh teas are particularly known for their ability to be re-steeped. Rinse the leaves with hot water between steepings and increase the steeping time slightly with each infusion. This method allows you to fully appreciate the complexity of premium teas.

6 Do you offer samples or smaller quantities for trying new teas?

Absolutely! We understand that discovering your favorite tea is a personal journey. We offer sample sizes and smaller packets ranging from 20g to 50g for most of our premium selections. This allows you to explore different varieties and regions without committing to large quantities. Visit our shop section to browse available sample options and find the perfect tea to match your taste preferences.

7 What payment methods do you accept?

We accept all major payment methods including bank transfers, credit cards (Visa, Mastercard), and digital wallets. All transactions are securely encrypted to protect your personal information. During checkout, you can select your preferred payment option. For any questions about payment or to discuss alternative arrangements, please contact our team at [email protected] or call +359 589 780 439.

8 What is the difference between loose-leaf and tea bags?

Loose-leaf tea consists of whole or large pieces of tea leaves, allowing for better water circulation and fuller flavor extraction. Tea bags contain finely broken leaves and dust, which brew faster but often produce less nuanced tastes. Loose-leaf tea can be re-steeped multiple times and typically offers superior quality and complexity. While tea bags are more convenient, loose-leaf is preferred by tea enthusiasts who appreciate the full spectrum of flavors and aromas.

9 Are your teas organic or pesticide-free?

Many of our teas come from farms that follow sustainable and organic practices. We work with suppliers who maintain high standards for their crops. Product descriptions and packaging include information about cultivation methods and certifications where applicable. If you have specific concerns about organic certification or pesticide testing, please check individual product pages or contact us directly for detailed information about your chosen tea.

10 How do I know which tea is right for my taste preferences?

Our tea guide provides detailed descriptions of flavor profiles, aromas, and origins to help you make informed choices. Green teas are typically light and fresh, Oolongs are complex with fruity or floral notes, white teas are delicate and subtle, and Pu-erh teas are earthy and rich. Consider starting with a sample variety pack to explore different types. Our team is also happy to provide personalized recommendations based on your preferences—reach out to us anytime.

11 Can I return or exchange tea if I'm not satisfied?

We stand behind the quality of our products. If you receive damaged or defective tea, please contact us within 14 days with photos or details. We will arrange a replacement or full refund. If you simply want to exchange your tea for a different variety, we are happy to help facilitate that exchange. Please review our full return policy on our website or contact customer service for specific details about your situation.

12 Do you offer bulk orders or wholesale pricing?

Yes, we welcome bulk and wholesale inquiries from restaurants, tea shops, corporate offices, and organizations. Bulk orders can qualify for special pricing and customization options. Please contact our sales team directly at [email protected] or call +359 589 780 439 to discuss your specific needs, volume requirements, and pricing. We are committed to building long-term partnerships with businesses that share our passion for quality Chinese tea.